Why It’s Important to Trust Your Hired Team

Why It’s Important to Trust Your Hired Team

When you reach the point in your business that you need to bring on employees or hire out projects to other professionals the biggest hurdle is finding people you can trust. Many business owners will stall their growth because they never find the right people or they have one bad experience and do not want to dip their toe back into the hiring pool. So, why is it so important to find people who you trust? 

They are Working on Your Business

When you hire an employee or another business to perform a job you are handing over a piece of the brand you have built. You are giving another person responsibility that can affect your business positively or negatively. You need to have a trusting relationship rather quickly to get the most out of the work. If you do not trust your hires you won’t want to hand projects over, which means you are still doing all the work. 

They See Behind the Scenes 

New team members are often privy to the backend of your business. Strategy, intellectual property, financials are shared so the team member can do their job effectively. Since a lot of behind the scenes business information is sensitive, you want to make sure you are hiring trustworthy individuals/professionals who understand professional discretion. It is also a good idea to have NDA’s created and signed if that makes sense for your business. 

They Need to be Receptive to Feedback and Input

Working with a team member or a hired professional has to be a two-way street with a lot of communication. You are hiring for a job or project and the person you are working with needs to be open to your feedback and willing to listen and understand your business needs. This type of communication comes from a relationship built on trust and great communication. If you do not build trust with the people you are hiring you will never believe they care about your thoughts, needs, and concerns. Alternatively, if you have open communication with a lot of trust you can look forward to a long-term relationship that will benefit your business for the long haul. 

Even though finding the right people for your business can be challenging, there is a lot of benefit to seeking out the right people and building trust. They can help grow your business faster than you can on your own and free your time to focus on the aspects of your business that only you as the owner and CEO can attend too. 

Join Our Community of Amazing Women

Be the first to know about upcoming events, new shows and stories!

Why Hiring Professionals Is Better for Business

Why Hiring Professionals Is Better for Business

As business owners, we are resourceful people. When we first started our businesses we were likely doing everything ourselves. Sales, accounting, marketing, hr, design where all hats that we once wore. It is understandable to be in all of those roles in the beginning when there is no extra cash and you are truly bootstrapping your new venture. At some point in your entrepreneurial journey, you will want to scale to bring in more clients and more profit and it is impossible if you are still playing every role in your company. When you reach this point it is probably time to look at hiring out roles and jobs. This can be challenging for those who have done the work in the past and think they still can or they do not want to pay the price of hiring professionals. Today we want to tell you three HUGE benefits to hiring the right professionals and how it can help your business grow. 

Saves Time & Money

 We have all heard the saying time is money. For entrepreneurs this is the truth, time is a finite resource that we can never get back and we have to be careful how we spend ours. When you are not an expert or even well versed in something it takes you longer to do it. Let’s take website design as an example. Anyone can muddle their way through designing a website. You can spend hours and hours until you have something passible and feel like you accomplished something and saved money. In reality, you exchanged your time, which as the owner of your business is EXTREMELY valuable,  to create something that is not going to achieve the results you want. 

On the other hand, if you hire out your web design project you bring on an expert who can create something in a shorter amount of time that is going to get you the results you are looking for. When you start to value your time as a fleeting resource you can see how valuable it is to only spend it where you will have the most impact. You can make the money to hire the right professionals, but you cannot recoup time spent on a project that is not in your wheelhouse. 

Job is Done Right the First Time

 When you take on a project or a role that requires a lot of knowledge such as web design or social media marketing not only do you have to do the project work you also have to teach yourself all the tools that are needed to do the work. This leaves a lot of room for error and for many people they have to do the same project multiple times until it is correct. The beauty of hiring a professional is that they know the tools of their trade and they will get it right the first time. They are not going to need a month to learn how to use their tools, they can hit the ground running, complete your job and do it right. 

Allows You to Focus on Your Strengths

 You likely started your business to provide a specific product or service that you are passionate about. This passion is your zone of genius, your strength and where you excel. It is also the area that brings profit into your business and for some of you the only area you cannot outsource. Successful business owners work in their zone of genius and hire out the other things that are outside of that zone. If you are spending countless hours working on your website, creating social media posts or writing content it takes you out of the revenue generating activities that only you can do. 

It can be stressful to hire a team of professionals to help you, but if you are looking for growth and more profit it is necessary. When you find the right people they will care about your business and work hard to get you to the next level with you as the leader. You are the CEO of your business and your role is to be the visionary and steer the ship, hire the right people and you will get to your destination even faster!  

Join Our Community of Amazing Women

Be the first to know about upcoming events, new shows and stories!

How Great Businesses Build Clear Communication and Trust

How Great Businesses Build Clear Communication and Trust

The most important part of working with clients is to have clear lines of communication and an abundance of trust. When a client signs on with you the best way you can ensure that turns into a repeat client is to make the process easy and beneficial. Clear communication and trust are the foundation of a good client relationship and there are three simple ways to build those very things. 

Onboarding Process

 Having a concise and clear onboarding process starts your business relationship off on the right foot. Create a document or series of documents that lays out everything the client can expect from you and what you expect from them.  This will help you avoid your new clients feeling confused or worse like you took their money and now they have no idea what happens. This is also a great time to explain your company policies such as communication response time. The clarity right from the start will immediately show that you are a professional and you have policies and procedures that will make the relationship beneficial for yourself and your client. 

Clear Work Flow

 Before you start working on your client’s project you should offer a clearly stated path of what they can expect along the way. Remember that your client has no idea how long each aspect of the work will take and if you do not communicate a timeline they may think it should be completed more quickly. Depending on the length of the contract and the scope of the work you can offer a timeline that gives time frames for deliverables, review time, status reports and final delivery date. If you manage the expectations of the client and let them know that they will be communicated with regularly it puts them at ease. They know what to expect and know that you will be in touch, which allows them to sit back and let you do their job and you do yours. 

Status Reports

If you have an ongoing project or a large project that is taking longer than a couple of weeks you should consider status updates. These updates do not have to go into every tiny detail, but they do serve as a benchmark for the project and keeps the client appraised of progress. This can be especially helpful if it is a lengthy project. If you are not keeping your client appraised of your progress and wins as it relates to them they can forget how important your role is to their business. Status reports remind them of the good work that you are doing. 

By building up trust and keeping open lines of communication you create a mutually beneficial relationship that will serve both you and your client for the length of the project and future work together. 

about

Danielle LaFleur

Danielle is a serial entrepreneur and has been creating and running businesses for over 20 years. She currently operates Easy As Pie Design, a website design firm and Build Your Mastermind, a business consulting agency.

Danielle has been featured in over 30 publications, worked with National Geographic in over 50+ countries, and has created a process for extracting an ROI from an ROE in training and development which is currently being used in over 100+ corporations.

Danielle encourages all of those that work with her to deep dive into their values, maximize those natural talents and skills, and create the life they have always dreamed of. She is a full believer that when you align yourself with who you are meant to be, there is an opportunity around every corner.

Join Our Community of Amazing Women

Be the first to know about upcoming events, new shows and stories!

Starting Your Own Business

Starting Your Own Business

Mastering Your Business with Danielle La Fleur and guest Karen Rae talk about Starting Your Own Business! How do you face the fears that go along with starting a new business! Danielle addresses how to overcome with action and creating systems!

about

Danielle LaFleur

Danielle is a serial entrepreneur and has been creating and running businesses for over 20 years. She currently operates Easy As Pie Design, a website design firm and Build Your Mastermind, a business consulting agency.

Danielle has been featured in over 30 publications, worked with National Geographic in over 50+ countries, and has created a process for extracting an ROI from an ROE in training and development which is currently being used in over 100+ corporations.

Danielle encourages all of those that work with her to deep dive into their values, maximize those natural talents and skills, and create the life they have always dreamed of. She is a full believer that when you align yourself with who you are meant to be, there is an opportunity around every corner.

Join Our Community of Amazing Women

Be the first to know about upcoming events, new shows and stories!

Dealing with Difficult Clients Part 2

Dealing with Difficult Clients Part 2

Last week we talked all about the types of difficult clients you might encounter in your business. You can read that here. Today we are going to dive deeper and talk about how to deal with each type of client. 

Indecisive/Committee Decision Makers

The main thing to figure out when dealing with indecisive clients is to figure out what exactly is their concern. Is it price, trust in hiring, quality, quantity? Once you know their real issue you can speak to that and help move them toward a decision. You can also offer value-added time-sensitive bonuses to help them decide. If you cannot move them to a yes or no, evaluate if they are a serious prospect. Some people will never decide so you will have to make it for them and move on. 

Everything is on Fire/911

There will always be times with every client that something needs to be done ASAP or there is an emergency, but for this type of client, EVERYTHING is an emergency and needs to be done yesterday. The only way to work with these clients is to manage expectations at every turn. Offer clear delivery dates for the work you are doing and when they want to add anything to your plate let them know when it will be completed. If you manage expectations it gives them peace of mind and a date they can rely on for delivery. 

Know it All

Someone who thinks they know everything will respond well to being complimented on their knowledge. Compliment their knowledge about your offerings in a sincere way. Don’t argue why they are wrong and why you are right, this will only make things worse. Instead, offer examples/education about why something is different than what they think. Have a conversation and allow the know-it-all to leave with their ego intact and they will respond positively to you and your offerings. 

Bargain Shoppers

Bargain shoppers can be very difficult. They do not want to pay your price and will look for any way to garner a discount or reduce the offering and pay less for it. Some of these types of clients will never hire you because they only look at price, not value. The best way to deal with these types of clients is to ask for a budget range, offer a list of options and highlight the ones in their price range. Don’t discount to get this type of client because it sets a precedent that you do not want to deal with for the life of the contract.

No Boundaries

Clients who do not have boundaries can be the most frustrating, so you need to take a very firm line. Have all of your policies clearly stated on all your contracts, welcome packets, and any other onboarding materials you have. If the client breaks a policy, respond within the parameters of your regulations. For example, if you state that unless it is an emergency you do not respond to emails outside of business hours and the client email you looking for something on a Saturday, so not respond until business hours on Monday. Also, make sure you set clear expectations and manage the expectations of the client. This helps being bombarded with requests. 

Bully

Dealing with a bully client can be intimidating. They tend to be more aggressive and push you toward their agenda above your company policies. The best way to deal with this type of client is through adherence to strong policies/rules/procedures and staying calm in all interactions. In many situations a bully client gets their way by being the loudest one in the discussion, do not engage in that sort of behavior. If a client has a “problem,” you can apologize and ask for specific ways you can fix it. 

If a bully client cannot be satisfied it may be time to cut them loose. You do not want the ongoing headache of these aggressive interactions. On the other hand, if you can get this type of client to the point that they trust and respect you and your work they can end up being a very loyal and long-term client. 

Difficult clients will happen in your business and if you can deal with them in an effective manner you can either clear them off your client roster or manage their behavior and turn them into great clients. 

about

Danielle LaFleur

Danielle is a serial entrepreneur and has been creating and running businesses for over 20 years. She currently operates Easy As Pie Design, a website design firm and Build Your Mastermind, a business consulting agency.

Danielle has been featured in over 30 publications, worked with National Geographic in over 50+ countries, and has created a process for extracting an ROI from an ROE in training and development which is currently being used in over 100+ corporations.

Danielle encourages all of those that work with her to deep dive into their values, maximize those natural talents and skills, and create the life they have always dreamed of. She is a full believer that when you align yourself with who you are meant to be, there is an opportunity around every corner.

Join Our Community of Amazing Women

Be the first to know about upcoming events, new shows and stories!

Pin It on Pinterest